Welcome to the Opferperspektive online advice website. Advice and support for victims of right-wing violence and racist discrimination are available here. We are also happy to provide advice to witnesses, relatives, friends and supporters of those affected.

Our online advice service is free of charge, absolutely confidential and anonymous if desired. We work in a partisan manner on the side of those affected and independently of state authorities. We usually answer all initial enquiries in German, English or French within two working days. Of course, it is also possible to contact us in other languages. In these cases, we organise translation, but sometimes it, unfortunately, takes a little longer than two working days.


Directly to the portal of our online advice

Frequently Asked Questions

Who do you provide advice and support to?


Our online advice is aimed at those affected by right-wing violence and racial discrimination. All relatives, friends and supporters of victims, witnesses of right-wing attacks and people who are confronted with such acts in their daily work are also welcome to contact the online advice service.

What do you mean by right-wing attacks?


Right-wing attacks are committed for various motives, namely as a result of hostility towards political opponents or people with alternative lifestyles, as well as hostility, devaluation and rejection of certain social groups. This includes attacks for the following reasons:

  • Racism, i.e. hostility towards people (who are thought to be) of non-German origin.
  • Anti-Semitism, i.e. hostility towards (those who are thought to be) Jews,
  • Social Darwinism, i.e. hostility against (those who are thought to be) homeless and other socially excluded people and against people with (or who are perceived by others as having) illnesses and/or disabilities,
  • LGBTIQ hostility, i.e. hostility against (those who are thought to be) lesbians, homosexuals and/or against people who do not conform to the socially dominant gender roles.

What do you mean by racial discrimination?


We speak of discrimination when disadvantages, exclusion or harassment occur because of fundamental affiliations or attributions. These include, for example, racist stereotyping and language, and discrimination based on origin, sexual identity, but also age, gender, religion/belief as well as physical, mental and spiritual abilities.
The anti-discrimination advice service of Opferperspektive specialises in the phenomenon of racial discrimination. We support people in fighting in discrimination and claiming their rights. We offer a protected space to talk about what you have experienced and to gain clarity about your own concerns. If desired, we will work together with you to identify possible courses of action and support you in going through with the action.
Possible courses of action may include: securing circumstantial evidence, writing a letter of complaint, obtaining statements, accompanying individuals to mediation meetings, but also providing information on and support with legal action.

How does the advice work?


What we discuss during the consultation and which steps we take together is entirely up to the people who turn to us. Some people just need more detailed information, others are looking for support in processing what they have experienced. They may fear further threats, or need legal support or financial help due to material damage caused by an attack. Still others want advice, support and accompaniment for the entire process that a right-wing attack entails, from the question of how appropriate it is to report it to the police to accompaniment to court proceedings and the enforcement of compensation for pain and suffering. Concerns about a counter-accusation by the right-wingers or the desire to make the attack public can also be a reason to seek advice.
At the beginning of the advice, we clarify exactly what has happened and what questions or worries the people concerned have. During the course of longer processes, we repeatedly check whether goals and wishes have changed.

Why do you offer your advice as an online advice service?
Can I receive other advice if necessary?


We can think of a lot of good reasons why people choose online advice: Some of those affected may prefer to use the internet and prefer to write rather than speak. Or they don’t have time to go to an advice centre or to make an appointment for a consultation. Perhaps there is uncertainty as to whether one’s own concern is appropriate for the advice centre and will be taken seriously. Other people affected want to test what the advice centre has to offer without obligation, or they only have a few short questions. Perhaps there was a self-defence situation, and now the fear of facing criminal charges of your own is a good reason to seek advice anonymously. We think there are many possible good reasons why people choose online advice.
However, it is possible to change the form of advice at any time if desired. All online counsellors from Opferperspektive also offer advice over the phone, video advice and face-to-face meetings. If necessary, they can also accompany you to the police, authorities, lawyers or in court.

How do I register for online advice?
Can I remain anonymous during the consultation?


We offer online advice via the Aygonet platform. You can go to the advice platform using the “To online advice” button. On the registration page, it is sufficient to give yourself a nickname and a password in order to make your own advice request completely anonymously via a secure server. Providing an email address is voluntary. It can be used to replace a lost password and to be informed about incoming messages. The protected area of your own mailbox, where all enquiries and messages are stored, can then be viewed at any time via the login button.
Consultation via video chat, group chat or signal messenger can also be arranged using the contact form.

I’ve forgotten my password, what can I do?


If an email address was provided when registering, it is sufficient to enter the “Forgotten password” option on the login page. We will send a new password, and you will be able to log in again. Without email, we can continue the consultation with a newly created account. The old nickname will then help us to restore the course of the consultation.

Can I chat with you too?


We are happy to arrange a chat using the contact form or a consultation request. Group chats are also possible.

What happens to my data?


Only the nickname is recorded in the online advice portal. If further data is entered within the profile, this will be saved in a file in order to record the consultation. All consultations are also saved and filed in the file. Only the consultants in the online consultation have access to this file. If this storage of the consultation process is undesirable, all this data will be destroyed immediately upon notification.